Last Updated: [25 Jan 2026]

At MPJ Enterprises, customer satisfaction is important to us. We take great care in sourcing, packing, and delivering high-quality food products. However, if you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

Due to the nature of food and consumable products, we accept returns only under the following conditions:

  • The product received is damaged, defective, or tampered at the time of delivery
  • The product delivered is incorrect (different from what was ordered)
  • The issue is reported within 48 hours of delivery

❗ Note: Opened, used, or partially consumed food products are not eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used food products
  • Products damaged due to customer mishandling
  • Items returned after the eligibility period
  • Products purchased during clearance or special sale offers (if mentioned)

3. Return Request Process

To request a return, please follow these steps:

  1. Contact us within 48 hours of receiving the product
  2. Share clear images or videos of the damaged or incorrect item
  3. Provide your Order ID and registered contact details

Once your request is reviewed and approved, we will guide you through the next steps.

4. Refund Policy

  • Approved refunds will be processed to the original payment method
  • Refunds will be initiated within 5–7 business days after approval
  • The time taken for the amount to reflect may vary depending on your bank or payment gateway

💡 Shipping charges, if applicable, are non-refundable, unless the return is due to our error.

5. Replacement Policy

  • In eligible cases, customers may opt for a replacement instead of a refund
  • Replacements are subject to product availability
  • Replacement delivery timelines may vary based on location

6. Cancellation Policy

  • Orders can be cancelled before dispatch by contacting our support team
  • Once an order is shipped, cancellation requests will not be accepted
  • Refunds for approved cancellations will be processed as per our refund timeline

7. Delayed or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with your bank or payment provider
  • Contact our support team with your Order ID

We will assist you promptly.

8. Changes to This Policy

MPJ Enterprises reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out to us:

MPJ Enterprises

📧 Email: support@mpjenterprises.in

🌐 Website: www.mpjenterprises.in